Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision using a clear statement.

You can inform us of your decision by e-mailing support@mytikchoice.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

For the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example, goods that deteriorate rapidly or where the date of expiry is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Please contact us by Email or WhatsApp: support@mytikchoice.com

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

The following information is needed to process your request:

• Your order number

• The name and email address used to place the order

• Reasons for return

Please send the above information to us via email at support@mytikchoice.com

Our RMA team will provide you with an RMA form which needs to be added to the returning package.

Without this form, we are not able to identify and process your return.

Please be reminded that returns are made at the customer’s cost.
support@mytikchoice.com will compensate the cost for the return shipping fees with store credit up to US$10.

Please note that we are not liable for any parcel lost during its return shipment to us.
As we are an international company and ship our orders worldwide, we have set up a global returns center in China.
Refunds
Once your cancellation has successfully been processed, or your return has been received and inspected, we will notify you about your refund.
Your refund will be processed to your original method of payment, within 1-2 working days.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@mytikchoice.com